Intent Design: leave_request_info

Worked example — establishes the design template for all 6 intents. Remaining intents (leave_balance_check, payslip_access, benefits_policy, policy_lookup, handoff_to_human) follow this structure.

1. Metadata

Field Value
Intent ID leave_request_info
Display name (EN) Leave Request Information
Display name (HU) Szabadság igénylés információ
Category Informational (read-only)
Priority P0 — must-have v1
Estimated query volume ~25% of total bot traffic
Owner Dmitrii Drugov
Status Design v1 — draft
Dependencies Knowledge base (8 policy docs), SSO user context

2. Description

User wants to know how to request leave — the process, eligibility, timing, approver, type-specific rules. This is informational, not transactional. The bot does not submit the request — it explains the policy and directs user to SAP SuccessFactors self-service portal.

Distinct from adjacent intents

This intent NOT this intent (other intent)
"How do I request vacation?" "How many days do I have left?" → leave_balance_check
"Parental leave eligibility?" "Submit a leave request for next Tuesday" → out of scope v1 (route to SAP SF)
"Sick leave procedure?" "I'm sick today" → handoff or direct to manager

3. Sample Utterances

Designed to cover the realistic variety employees produce: formal, casual, fragments, typos, specific cases, mixed language.

Hungarian (primary — ~80% of expected traffic)

  1. Hogyan kérhetek szabadságot?
  2. Szabadság igénylés menete
  3. Szabadságra szeretnék menni, mit kell tennem?
  4. Betegszabadság hogyan működik?
  5. Szülési szabadság feltételei
  6. Próbaidő alatt mehetek szabadságra?